Resources

Roamless Support

Troubleshooting Guides
iOS
Android

Roamless eSIM: Important things to note

Data roaming settings for Roamless eSIM

Roamless uses a global eSIM so it needs to have 'Data Roaming' ON so that you can use mobile data in every destination.

BICS and Proximus

Your Roamless eSIM will be issued by either Proximus or BICS (our partners); you can see this information inside the SIM card itself.

Using Roamless while at home

Since Roamless eSIM is global, you can also use it while at home. If you are manually selecting your eSIM for data, please don't forget to select your local/regular SIM again when you return home; or you will keep using your Roamless eSIM .

Turn off airplane mode before you start activation

The eSIM needs to connect to the network to complete activation. Airplane mode prevents this.

How can I setup my eSIM?

First Step - eSIM Activation

If you selected 'Send QR Code':
1. Please send it to another device near you and scan it using your device camera.
2. Move to 'Second Step - eSIM  & Device Settings' section down below once activation is complete (takes 1-2 mins).

If you selected 'Manual Activation':
1. Go to your Device Settings -> Cellular/Mobile -> 'Add eSIM' -> Other Options -> User QR Code -> Enter Details Manually
2. Go back to the Roamless app and copy-paste the details into the relevant fields, and hit next.
3. Move to 'Second Step - eSIM & Device Settings' section down below once activation is complete (takes 1-2 mins).

Second Step - eSIM & Device Settings

1. Go to Device Settings -> Cellular/Mobile -> scroll down to SIMs -> Select the Roamless eSIM (often labeled Personal, Secondary, Travel or Business)
2. Turn 'Data Roaming' ON for Roamless eSIM
3.  Go back to the previous screen and select your regular/local SIM -> Turn 'Data Roaming' OFF for local/regular SIM
4. Go back to the previous screen -> scroll up -> Click on Cellular/Mobile Data

If you want Roamless to automatically connect when you travel overseas:‍
‍Turn ON 'Allow Data Switching'

If you want to manually select when to use Roamless eSIM for mobile data:
Select Roamless eSIM when you travel abroad and select your regular/local SIM when you return home.

Download: Setup Guide (Manual Connectivity)
Download: Setup Guide (Auto-Connectivity)

My data is not working.

Please follow the steps below:

1. Check that your device and eSIM settings as as per the instructions outlined under "How can I setup my eSIM?" section of this guide.

2. Check your APN settings to make sure they match those in the below screenshot.


3. Turn on 'Airplane mode' on your device, wait for a few seconds, and turn it off. This will force your eSIM to re-register on the network and most likely solve the connectivity issue.

My data is stuck on 3G.

Please follow the steps below:

1. Go to Device Settings -> Cellular/Mobile -> Roamless eSIM -> Cellular/Mobile Data Network

2. Scroll down and click on "Reset Settings".

This will reset your APN settings and should restore your 4G/LTE/5G data connectivity.

If you're still having issues where your data is stuck on 3G, please open a support ticket from "Get Help" and our team will assist you further.

Does my device support eSIM?

iPhone Xs and later models all support eSIM. To double check:

Please go to Device Settings -> Cellular/Mobile -> scroll down to SIMs. If you do not see the 'add eSIM' button, this means that your device does not support eSIMs (or that your carrier may have locked this feature) unfortunately.

You can still use your Roamless app and your account balance to make phone calls to 200+ destinations with rates starting from $0.01/min by using our in-app Calls feature. It works on any data connection including WiFi and your regular/local SIM; Roamless eSIM is not required.

What are my APN settings?

You can check you APN settings by going to:

Device Settings -> Cellular/Mobile -> Roamless eSIM -> Cellular/Mobile Data Network

I'm getting the error message 'This code is no longer valid / expired'.

This error message means your eSIM is already installed on a device.

Please go to Device Settings -> Cellular/Mobile -> SIMs and check if you can see your Roamless eSIM (typically labeled Personal, Travel, Business or Secondary. And issued by BICS or Proximus).

If you see the Roamless eSIM on your device, this means it has already been downloaded. You don't need to repeat the activation process. You can proceed with 'eSIM & Device Settings'.

Please note:

If you're in a country where Roamless does not have coverage yet, no worries. Your eSIM will complete activation and start working when you arrive in a Roamless country. Just make sure to check your 'eSIM & Device Settings' to start using it for mobile data in your destination.

If you do not see the Roamless eSIM on your device, please open a  support ticket from "Get Help" and our team will assist you further.

Can I transfer my eSIM to a new device?

To transfer your eSIM to your new device, you first need to delete it from your old device.

Then you can activate it on your new device and configure your settings similar to how you did it last time.If you don't have access to your old device anymore, please open a support ticket from "Get Help" and our team will assist you.

Roamless eSIM: Important things to note

Data roaming settings for Roamless eSIM

Roamless uses a global eSIM so it needs to have 'Data Roaming' ON so that you can use mobile data in every destination.

BICS and Proximus

Your Roamless eSIM will be issued by either Proximus or BICS (our partners); you can see this information inside the SIM Manager.

Using Roamless while at home

Since Roamless eSIM is global, you can also use it while at home. If you are manually selecting your eSIM for data, please don't forget to select your local/regular SIM again when you return home; or you will keep using your Roamless eSIM .

Turn off airplane mode before you start activation

The eSIM needs to connect to the network to complete activation. Airplane mode prevents this.

How can I setup my eSIM?

First Step - eSIM Activation

1. Copy the activation code from your Roamless app (under 'Activate eSIM')
2. Go to Device Settings --> Connections --> SIM Manager, and then click on 'Add eSIM'
3. Click on Scan QR Code --> then click on 'Enter Activation Code'
4. Paste the code into the field and hit 'Done'
5. Your eSIM will install on your device and activate in 1 minute or so.

Second Step - eSIM & Device Settings

When you want to use Roamless for data:  
1. Go to Device Settings --> Connections --> SIM Manager --> and select Roamless eSIM for Mobile Data  2. Then go to Settings --> Connections --> Mobile Networks
3. Turn ON 'Data Roaming'
4. Lastly please check your APN settings to make sure they match those in the below screenshot.

When you want to stop using Roamless for mobile data, you can undo the previous two settings.

Download: Setup Guide

My data is not working.

Please follow the steps below:

1. Check that your device and eSIM settings as as per the instructions outlined under "How can I setup my eSIM?" section of this guide.

2. Check your APN settings to make sure they match those in the below screenshot.


3. Turn on 'Airplane mode' on your device, wait for a few seconds, and turn it off. This will force your eSIM to re-register on the network and most likely solve the connectivity issue.

What are my APN settings?

You can check you APN settings by going to:

Settings -> Connections -> Mobile Networks -> Access Point Names -> Roamless eSIM

I'm getting the error message 'eSIM is not ready yet'.

This error message means your eSIM is already installed on a device.

Please go to Device Settings --> Connections ---> SIM Manager and check if you can see your Roamless eSIM (It will have either Proximus or BICS underneath the name; they're our partners).

If you see the Roamless eSIM on your device, this means it has already been downloaded. You don't need to repeat the activation process. You can proceed with 'eSIM & Device Settings'.

Please note:

If you're in a country where Roamless does not have coverage yet, no worries. Your eSIM will complete activation and start working when you arrive in a Roamless country. Just make sure to check your 'eSIM & Device Settings' to start using it for mobile data in your destination.

If you do not see the Roamless eSIM on your device, please open a  support ticket from "Get Help" and our team will assist you further.

Can I transfer my eSIM to a new device?

To transfer your eSIM to your new device, you first need to delete it from your old device.

Then you can activate it on your new device and configure your settings similar to how you did it last time.If you don't have access to your old device anymore, please open a support ticket from "Get Help" and our team will assist you.

Does my device support eSIM?

To check whethe your device supports eSIM:

Please go to Device Settings --> Connections ---> SIM Manager. If you do not see the 'add eSIM' button, this means that your device does not support eSIMs unfortunately.

You can get a physical SIM card from esim.me that allows for eSIM profile management and effectively convert your device into an eSIM-capable one by using this SIM card.
Contact us

Get in touch

Couldn't find what you need? Email us.
By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
DenyAccept