FAQ

Find the answers to some of the more frequently asked questions

Gray Signal Icon

What is an eSIM?

An eSIM is an industry-standard digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM. You can install eight or more eSIMs on an iPhone and use two phone numbers at the same time.

Gray Signal Icon

What is an eSIM?

An eSIM is an industry-standard digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM. You can install eight or more eSIMs on an iPhone and use two phone numbers at the same time.

Gray Signal Icon

What is an eSIM?

An eSIM is an industry-standard digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM. You can install eight or more eSIMs on an iPhone and use two phone numbers at the same time.

Purple Sim Icon

How to setup your eSIM?

eSIM technology is very convenient. Setting up your eSIM however can be slightly annoying, especially if you're doing it for the first time. But fear not, we have the step-by-step guides right here to have you going Roamless in no time.

Purple Sim Icon

How to setup your eSIM?

eSIM technology is very convenient. Setting up your eSIM however can be slightly annoying, especially if you're doing it for the first time. But fear not, we have the step-by-step guides right here to have you going Roamless in no time.

Purple Sim Icon

How to setup your eSIM?

eSIM technology is very convenient. Setting up your eSIM however can be slightly annoying, especially if you're doing it for the first time. But fear not, we have the step-by-step guides right here to have you going Roamless in no time.

2024 - Goals Campaign

Campaign Overview:

  • Participants will use the designated code on the Roamless mobile application for the team they support.

  • Participants will receive $1.00 USD in Roamless credits (rewards) for each goal scored by the team they support.

  • Team selection is one-time only and cannot be changed.

  • Credits accrued are account-bound and are not transferable.

Eligibility:

  • Reward credits will be given for goals scored during the 90 minutes regular-time and the 2 x 15 minutes extra-time of each game. Penalty shoutouts are not included.

  • Rewards will be added to users' accounts two days after each match.

  • Campaign period: June 1, 2024 - July 15, 2024.

  • Reward credit Expiry Date: September 1, 2024.

Exclusions:

  • Users with previous participation in similar code-based campaigns are not eligible to participate in this campaign.

  • Users cannot use more than one country code / choose more than one team to support.

General:

  • Roamless reserves the right to modify or terminate the campaign at any time without prior notice.

  • Participants must adhere to all other applicable Roamless terms and conditions.

Legal Disclaimer: Roamless is not responsible for any errors or delays in the reward distribution process. By participating in this campaign, users agree to the above terms and acknowledge that Roamless' decision is final in all matters related to this campaign.

Contact Information: For any inquiries or issues regarding the campaign, please contact our support team at [[email protected]].

Privacy Notice: By participating in the campaign, users agree to the collection and use of their data in accordance with Roamless' privacy policy.

Governing Law: These terms and conditions are governed by the laws of the country in which Roamless operates, without regard to its conflict of law provisions.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

2024 - Eid Holiday Promotion

What is this Promotion about?

  • This promotion is valid between 24.05.2024 and 24.06.2024 

  • You will receive a total of $3.00 at sign-up, in the form of $1.75 extra sign up bonus, in addition to the $1.25 trial balance, combined (“Promotion”)

To be eligible for this Promotion, you must:

  • Not have used any other promotion code in the past

  • Use the code “BAYRAM24” or "EIDMUBARAK24" in the Roamless App during the period 24.05.2024 and 24.06.2024

What other legal information should I know?

  1. The Promotion amount is subject to expiration at our discretion.  

  2. We may suspend or end the Promotion earlier than the end date we’ve mentioned above if, in our reasonable opinion, the Promotion is being abused or may negatively affect Roamless’s goodwill or reputation. We may do this on an individual or promotion-wide basis. 

  3. We can cancel this Promotion, or change these Promotion Terms at any time without notice. If we change these Promotion Terms we will publish the updated version of these Promotion Terms on our website. 

  4. We reserve the right to reverse any credits you receive during the Promotion Period.

What is Roamless?

Roamless is a mobile app that provides global mobile connectivity solutions. It offers a seamless way to stay connected when you travel, without the need for physical SIM cards or high roaming charges.

How does Roamless help me save on roaming charges?

Roamless operates on a pay-as-you-go model, which means you only pay for what you use. It provides mobile data at rates up to 90% cheaper than typical roaming charges. This way, you can avoid the high costs associated with traditional roaming services.

Do I need to get a new SIM card every time I travel with Roamless?

No, Roamless uses eSIM technology, which means there's no physical SIM card involved. The Roamless eSIM is global which means once you've downloaded and activated your eSIM, you can use it to roam globally, without having to download an eSIM for each country.

How does Roamless ensure constant connectivity when I travel?

Roamless operates on a pay-as-you-go model, which means you only pay for what you use. It provides mobile data at rates up to 90% cheaper than typical roaming charges. This way, you can avoid the high costs associated with traditional roaming services.

Does Roamless offer free calling and texting?

Not yet. But Roamless will offer free Roamless-to-Roamless calling and texting soon. This means you will be able stay connected with other Roamless users at no extra cost.

Do I need an eSIM to use the in-app calls feature of Roamless?

You can use any type of data connection to use the Roamless in-app calls feature. You can call 200+ destinations using the Roamless app if you are on WiFi or using your local SIM connection or your Roamless eSIM. Similarly, when we launch our 'local numbers' feature, you will be able to use it with or without the Roamless eSIM active.

Can I use Roamless if my device doesn’t support eSIM?

If your device does not support eSIM, you can still use the Roamless app for making calls to 200+ destination.

To use mobile data, you can buy a physical SIM card from a provider like eSIM.me or 5ber.esim that allows for the installation of eSIMs to a physical SIM card, effectively converting your current Android device into an eSIM-capable one, and enjoy the flexibility of eSIM technology with Roamless.

How does Roamless compare to other eSIM providers in terms of flexibility and control over data usage?

Unlike many eSIM providers that offer fixed plans with set allowances and durations, Roamless operates on a pay-as-you-go model. This means you have full control over your data usage and can easily top up your balance anytime, anywhere, right from the app. Moreover, your wallet balance never expires, which means your money is never wasted.

How does Roamless stand out in terms of additional features compared to other eSIM providers?

In addition to providing mobile data, Roamless currently offers international calls from inside the app, and will soon offer messaging, and local number capabilities as well as multi device support and family plans. This will make Roamless a comprehensive connectivity solution, not just a data provider. In this regard, we are building Roamless to be similar to a traditional mobile operator, but without the excessive roaming charges, annoying contracts or limiting plans and packages.

Why should I choose Roamless over other roaming alternatives?

You should choose Roamless over other roaming alternatives because Roamless offers seamless global connectivity with a single eSIM, cost-effective pay-as-you-go model, and additional features like calling, messaging (soon), and local numbers (soon), all within a user-friendly app. It is affordable, easy and puts you in full control of how you want to connect, wherever you go.

2024 - Goals Campaign

Campaign Overview:

  • Participants will use the designated code on the Roamless mobile application for the team they support.

  • Participants will receive $1.00 USD in Roamless credits (rewards) for each goal scored by the team they support.

  • Team selection is one-time only and cannot be changed.

  • Credits accrued are account-bound and are not transferable.

Eligibility:

  • Reward credits will be given for goals scored during the 90 minutes regular-time and the 2 x 15 minutes extra-time of each game. Penalty shoutouts are not included.

  • Rewards will be added to users' accounts two days after each match.

  • Campaign period: June 1, 2024 - July 15, 2024.

  • Reward credit Expiry Date: September 1, 2024.

Exclusions:

  • Users with previous participation in similar code-based campaigns are not eligible to participate in this campaign.

  • Users cannot use more than one country code / choose more than one team to support.

General:

  • Roamless reserves the right to modify or terminate the campaign at any time without prior notice.

  • Participants must adhere to all other applicable Roamless terms and conditions.

Legal Disclaimer: Roamless is not responsible for any errors or delays in the reward distribution process. By participating in this campaign, users agree to the above terms and acknowledge that Roamless' decision is final in all matters related to this campaign.

Contact Information: For any inquiries or issues regarding the campaign, please contact our support team at [[email protected]].

Privacy Notice: By participating in the campaign, users agree to the collection and use of their data in accordance with Roamless' privacy policy.

Governing Law: These terms and conditions are governed by the laws of the country in which Roamless operates, without regard to its conflict of law provisions.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

2024 - Eid Holiday Promotion

What is this Promotion about?

  • This promotion is valid between 24.05.2024 and 24.06.2024 

  • You will receive a total of $3.00 at sign-up, in the form of $1.75 extra sign up bonus, in addition to the $1.25 trial balance, combined (“Promotion”)

To be eligible for this Promotion, you must:

  • Not have used any other promotion code in the past

  • Use the code “BAYRAM24” or "EIDMUBARAK24" in the Roamless App during the period 24.05.2024 and 24.06.2024

What other legal information should I know?

  1. The Promotion amount is subject to expiration at our discretion.  

  2. We may suspend or end the Promotion earlier than the end date we’ve mentioned above if, in our reasonable opinion, the Promotion is being abused or may negatively affect Roamless’s goodwill or reputation. We may do this on an individual or promotion-wide basis. 

  3. We can cancel this Promotion, or change these Promotion Terms at any time without notice. If we change these Promotion Terms we will publish the updated version of these Promotion Terms on our website. 

  4. We reserve the right to reverse any credits you receive during the Promotion Period.

What is Roamless?

Roamless is a mobile app that provides global mobile connectivity solutions. It offers a seamless way to stay connected when you travel, without the need for physical SIM cards or high roaming charges.

How does Roamless help me save on roaming charges?

Roamless operates on a pay-as-you-go model, which means you only pay for what you use. It provides mobile data at rates up to 90% cheaper than typical roaming charges. This way, you can avoid the high costs associated with traditional roaming services.

Do I need to get a new SIM card every time I travel with Roamless?

No, Roamless uses eSIM technology, which means there's no physical SIM card involved. The Roamless eSIM is global which means once you've downloaded and activated your eSIM, you can use it to roam globally, without having to download an eSIM for each country.

How does Roamless ensure constant connectivity when I travel?

Roamless operates on a pay-as-you-go model, which means you only pay for what you use. It provides mobile data at rates up to 90% cheaper than typical roaming charges. This way, you can avoid the high costs associated with traditional roaming services.

Does Roamless offer free calling and texting?

Not yet. But Roamless will offer free Roamless-to-Roamless calling and texting soon. This means you will be able stay connected with other Roamless users at no extra cost.

Do I need an eSIM to use the in-app calls feature of Roamless?

You can use any type of data connection to use the Roamless in-app calls feature. You can call 200+ destinations using the Roamless app if you are on WiFi or using your local SIM connection or your Roamless eSIM. Similarly, when we launch our 'local numbers' feature, you will be able to use it with or without the Roamless eSIM active.

Can I use Roamless if my device doesn’t support eSIM?

If your device does not support eSIM, you can still use the Roamless app for making calls to 200+ destination.

To use mobile data, you can buy a physical SIM card from a provider like eSIM.me or 5ber.esim that allows for the installation of eSIMs to a physical SIM card, effectively converting your current Android device into an eSIM-capable one, and enjoy the flexibility of eSIM technology with Roamless.

How does Roamless compare to other eSIM providers in terms of flexibility and control over data usage?

Unlike many eSIM providers that offer fixed plans with set allowances and durations, Roamless operates on a pay-as-you-go model. This means you have full control over your data usage and can easily top up your balance anytime, anywhere, right from the app. Moreover, your wallet balance never expires, which means your money is never wasted.

How does Roamless stand out in terms of additional features compared to other eSIM providers?

In addition to providing mobile data, Roamless currently offers international calls from inside the app, and will soon offer messaging, and local number capabilities as well as multi device support and family plans. This will make Roamless a comprehensive connectivity solution, not just a data provider. In this regard, we are building Roamless to be similar to a traditional mobile operator, but without the excessive roaming charges, annoying contracts or limiting plans and packages.

Why should I choose Roamless over other roaming alternatives?

You should choose Roamless over other roaming alternatives because Roamless offers seamless global connectivity with a single eSIM, cost-effective pay-as-you-go model, and additional features like calling, messaging (soon), and local numbers (soon), all within a user-friendly app. It is affordable, easy and puts you in full control of how you want to connect, wherever you go.

2024 - Goals Campaign

Campaign Overview:

  • Participants will use the designated code on the Roamless mobile application for the team they support.

  • Participants will receive $1.00 USD in Roamless credits (rewards) for each goal scored by the team they support.

  • Team selection is one-time only and cannot be changed.

  • Credits accrued are account-bound and are not transferable.

Eligibility:

  • Reward credits will be given for goals scored during the 90 minutes regular-time and the 2 x 15 minutes extra-time of each game. Penalty shoutouts are not included.

  • Rewards will be added to users' accounts two days after each match.

  • Campaign period: June 1, 2024 - July 15, 2024.

  • Reward credit Expiry Date: September 1, 2024.

Exclusions:

  • Users with previous participation in similar code-based campaigns are not eligible to participate in this campaign.

  • Users cannot use more than one country code / choose more than one team to support.

General:

  • Roamless reserves the right to modify or terminate the campaign at any time without prior notice.

  • Participants must adhere to all other applicable Roamless terms and conditions.

Legal Disclaimer: Roamless is not responsible for any errors or delays in the reward distribution process. By participating in this campaign, users agree to the above terms and acknowledge that Roamless' decision is final in all matters related to this campaign.

Contact Information: For any inquiries or issues regarding the campaign, please contact our support team at [[email protected]].

Privacy Notice: By participating in the campaign, users agree to the collection and use of their data in accordance with Roamless' privacy policy.

Governing Law: These terms and conditions are governed by the laws of the country in which Roamless operates, without regard to its conflict of law provisions.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

2024 - Eid Holiday Promotion

What is this Promotion about?

  • This promotion is valid between 24.05.2024 and 24.06.2024 

  • You will receive a total of $3.00 at sign-up, in the form of $1.75 extra sign up bonus, in addition to the $1.25 trial balance, combined (“Promotion”)

To be eligible for this Promotion, you must:

  • Not have used any other promotion code in the past

  • Use the code “BAYRAM24” or "EIDMUBARAK24" in the Roamless App during the period 24.05.2024 and 24.06.2024

What other legal information should I know?

  1. The Promotion amount is subject to expiration at our discretion.  

  2. We may suspend or end the Promotion earlier than the end date we’ve mentioned above if, in our reasonable opinion, the Promotion is being abused or may negatively affect Roamless’s goodwill or reputation. We may do this on an individual or promotion-wide basis. 

  3. We can cancel this Promotion, or change these Promotion Terms at any time without notice. If we change these Promotion Terms we will publish the updated version of these Promotion Terms on our website. 

  4. We reserve the right to reverse any credits you receive during the Promotion Period.

What is Roamless?

Roamless is a mobile app that provides global mobile connectivity solutions. It offers a seamless way to stay connected when you travel, without the need for physical SIM cards or high roaming charges.

How does Roamless help me save on roaming charges?

Roamless operates on a pay-as-you-go model, which means you only pay for what you use. It provides mobile data at rates up to 90% cheaper than typical roaming charges. This way, you can avoid the high costs associated with traditional roaming services.

Do I need to get a new SIM card every time I travel with Roamless?

No, Roamless uses eSIM technology, which means there's no physical SIM card involved. The Roamless eSIM is global which means once you've downloaded and activated your eSIM, you can use it to roam globally, without having to download an eSIM for each country.

How does Roamless ensure constant connectivity when I travel?

Roamless operates on a pay-as-you-go model, which means you only pay for what you use. It provides mobile data at rates up to 90% cheaper than typical roaming charges. This way, you can avoid the high costs associated with traditional roaming services.

Does Roamless offer free calling and texting?

Not yet. But Roamless will offer free Roamless-to-Roamless calling and texting soon. This means you will be able stay connected with other Roamless users at no extra cost.

Do I need an eSIM to use the in-app calls feature of Roamless?

You can use any type of data connection to use the Roamless in-app calls feature. You can call 200+ destinations using the Roamless app if you are on WiFi or using your local SIM connection or your Roamless eSIM. Similarly, when we launch our 'local numbers' feature, you will be able to use it with or without the Roamless eSIM active.

Can I use Roamless if my device doesn’t support eSIM?

If your device does not support eSIM, you can still use the Roamless app for making calls to 200+ destination.

To use mobile data, you can buy a physical SIM card from a provider like eSIM.me or 5ber.esim that allows for the installation of eSIMs to a physical SIM card, effectively converting your current Android device into an eSIM-capable one, and enjoy the flexibility of eSIM technology with Roamless.

How does Roamless compare to other eSIM providers in terms of flexibility and control over data usage?

Unlike many eSIM providers that offer fixed plans with set allowances and durations, Roamless operates on a pay-as-you-go model. This means you have full control over your data usage and can easily top up your balance anytime, anywhere, right from the app. Moreover, your wallet balance never expires, which means your money is never wasted.

How does Roamless stand out in terms of additional features compared to other eSIM providers?

In addition to providing mobile data, Roamless currently offers international calls from inside the app, and will soon offer messaging, and local number capabilities as well as multi device support and family plans. This will make Roamless a comprehensive connectivity solution, not just a data provider. In this regard, we are building Roamless to be similar to a traditional mobile operator, but without the excessive roaming charges, annoying contracts or limiting plans and packages.

Why should I choose Roamless over other roaming alternatives?

You should choose Roamless over other roaming alternatives because Roamless offers seamless global connectivity with a single eSIM, cost-effective pay-as-you-go model, and additional features like calling, messaging (soon), and local numbers (soon), all within a user-friendly app. It is affordable, easy and puts you in full control of how you want to connect, wherever you go.