We recommend you manually select Roamless for mobile data whenever you travel, and switch to your local/regular SIM when you're back home.
Settings --> Connections --> SIM Manager
Settings --> Connections --> Mobile Networks
Settings --> Connections --> Mobile Networks --> Access Point Names --> Roamless eSIM

Troubleshooting | Detailed Guides

How can I activate / setup my eSIM?
First Step - eSIM Activation
1. Copy the activation code from your Roamless app (under 'Activate eSIM')
2. Go to Device Settings --> Connections --> SIM Manager, and then click on 'Add eSIM'
3. Click on Scan QR Code --> then click on 'Enter Activation Code'
4. Paste the code into the field and hit 'Done'
5. Your eSIM will install on your device and activate in 1 minute or so.

Second Step - eSIM & Device Settings
When you want to use Roamless for data:  
1. Go to Device Settings --> Connections --> SIM Manager --> and select Roamless eSIM for Mobile Data
2. Then go to Settings --> Connections --> Mobile Networks
3. Turn ON 'Data Roaming'
4. When you want to stop using Roamless for mobile data, you can undo the previous two settings.
What are the Roamless eSIM & Device Settings to start using mobile data?
1. Go to Settings --> Connections --> SIM Manager --> and select Roamless eSIM for Mobile Data
2. Then turn ON 'Data Roaming' under Settings --> Connections --> Mobile Networks
3. Lastly please check your APN settings to make sure they match those in the below screenshot.
What are my APN Settings?
My data is not working.
1. Check that your device and eSIM settings as as per the instructions outlined under "Roamless eSIM & Device Settings" section of this Troubleshooting guide.


2. Check your APN settings to make sure they match those in the "APN Settings" of this Troubleshooting guide.


3. Turn on 'Airplane mode' on your device, wait for a few seconds, and turn it off. This will force your eSIM to re-register on the network and most likely solve the connectivity issue.

If you're still having issues please open a support ticket from "Get Help" and our team will assist you further.
I'm getting the error message 'eSIM is not ready yet' when I try to activate my eSIM.
This error message means your eSIM is already installed on a device.

1. Please go to Device Settings --> Connections ---> SIM Manager and check if you can see your Roamless eSIM (It will have either Proximus or BICS underneath the name; they're our partners).

2. If you see the Roamless eSIM on your device, this means it has already been downloaded. You don't need to repeat the activation process.

3. If you do not see the Roamless eSIM on your device, please open a  support ticket from "Get Help" and our team will assist you further.

Please note:
- If you're in a country that Roamless has coverage, please check the 'eSIM & Device Settings' section in this Troubleshooting guide to ensure your settings are configured correctly to start using data.
- If you're in a country where Roamless does not have coverage yet, no worries. Your eSIM will complete activation and start working when you land in a Roamless country. Just make sure to check your 'eSIM & Device Settings' to start using it for mobile data in your destination.
Does my device support eSIM? I don't see an 'add eSIM' option.
- Please go to Device Settings --> Connections ---> SIM Manager. If you do not see the 'add eSIM' button, this means that your device does not support eSIMs unfortunately.

- You can get a physical SIM card from esim.me that allows for eSIM profile management and effectively convert your device into an eSIM-capable one by using this SIM card.
Recommended After your initial setup, you won't have to change any settings or turn anything on or off again. Roamless will automatically keep you connected wherever you go.
Settings --> Cellular
Settings --> Cellular --> Default Voice Line
Settings --> Cellular --> SIMs --> Local Operator
Settings --> Cellular --> SIMs --> Roamless
Settings --> Cellular --> Cellular Data

Troubleshooting | Detailed Guides

How can I activate / setup my eSIM?
First Step - eSIM Activation

If you selected 'Send QR Code':
1. Please send it to another device near you and scan it using your device camera.
2 Move to 'Second Step - eSIM  & Device Settings' section down below once activation is complete (takes 1-2 mins).

If you selected 'Manual Activation':
1. Go to your Device Settings -> Cellular/Mobile -> 'Add eSIM' -> Other Options -> User QR Code -> Enter Details Manually
2. Go back to the Roamless app and copy-paste the details into the relevant fields, and hit next.
3. Move to 'Second Step - eSIM & Device Settings' section down below once activation is complete (takes 1-2 mins).

Second Step - eSIM & Device Settings

1. Go to Device Settings -> Cellular/Mobile -> scroll down to SIMs -> Select the Roamless eSIM (often labeled Personal, Secondary, Travel or Business)
2. Turn 'Data Roaming' ON for Roamless eSIM
3. Go back to the previous screen and select your regular/local SIM -> Turn 'Data Roaming' OFF for local/regular SIM
4. Go back to the previous screen -> scroll up -> Click on Cellular/Mobile Data
5. Turn ON 'Allow Data Switching'
What are my APN Settings?
My data is not working.
1. Check that your device and eSIM settings as as per the instructions outlined under "Roamless eSIM & Device Settings" section of this Troubleshooting guide.


2. Check your APN settings to make sure they match those in the "APN Settings" of this Troubleshooting guide.


3. Turn on 'Airplane mode' on your device, wait for a few seconds, and turn it off. This will force your eSIM to re-register on the network and most likely solve the connectivity issue.

If you're still having issues please open a support ticket from "Get Help" and our team will assist you further.
I'm getting the error message 'eSIM is not ready yet' when I try to activate my eSIM.
This error message means your eSIM is already installed on a device.

1. Please go to Device Settings -> Cellular/Mobile -> SIMs and check if you can see your Roamless eSIM.

2. If you see the Roamless eSIM on your device, this means it has already been downloaded. You don't need to repeat the activation process. You can proceed with 'eSIM & Device Settings'.

3. If you do not see the Roamless eSIM on your device, please open a  support ticket from "Get Help" and our team will assist you further.

Please note:
- If you're in a country that Roamless has coverage, please check the 'eSIM & Device Settings' section in this Troubleshooting guide to ensure your settings are configured correctly to start using data.
- If you're in a country where Roamless does not have coverage yet, no worries. Your eSIM will complete activation and start working when you land in a Roamless country. Just make sure to check your 'eSIM & Device Settings' to start using it for mobile data in your destination.
Does my device support eSIM? I don't see an 'add eSIM' option.
Please go to Device Settings -> Cellular/Mobile -> scroll down to SIMs. If you do not see the 'add eSIM' button, this means that your device does not support eSIMs (or that your carrier may have locked this feature)unfortunately.

You can still use your Roamless app and your account balance to make phone calls to 200+ destinations with rates starting from $0.01/min by using our in-app Calls feature. It works on any data connection including WiFi and your regular/local SIM; Roamless eSIM is not required.
With this configuration, you will manually have to turn Roamless on and off whenever you're traveling.
Settings --> Cellular --> Default Voice Line
Settings --> Cellular --> SIMs --> Local Operator
Settings --> Cellular --> SIMs --> Roamless
Settings --> Cellular --> Cellular Data

Troubleshooting | Detailed Guides

How can I activate / setup my eSIM?
First Step - eSIM Activation

If you selected 'Send QR Code':
1. Please send it to another device near you and scan it using your device camera.
2 Move to 'Second Step - eSIM  & Device Settings' section down below once activation is complete (takes 1-2 mins).

If you selected 'Manual Activation':
1. Go to your Device Settings -> Cellular/Mobile -> 'Add eSIM' -> Other Options -> User QR Code -> Enter Details Manually
2. Go back to the Roamless app and copy-paste the details into the relevant fields, and hit next.
3. Move to 'Second Step - eSIM & Device Settings' section down below once activation is complete (takes 1-2 mins).

Second Step - eSIM & Device Settings

1. Go to Device Settings -> Cellular/Mobile -> scroll down to SIMs -> Select the Roamless eSIM (often labeled Personal, Secondary, Travel or Business)
2. Turn 'Data Roaming' ON for Roamless eSIM
3. Go back to the previous screen and select your regular/local SIM -> Turn 'Data Roaming' OFF for local/regular SIM
4. Go back to the previous screen -> scroll up -> Click on Cellular/Mobile Data
5. Select Roamless eSIM when you travel abroad and select your regular/local SIM when you return home.
What are my APN Settings?
My data is not working.
1. Check that your device and eSIM settings as as per the instructions outlined under "Roamless eSIM & Device Settings" section of this Troubleshooting guide.


2. Check your APN settings to make sure they match those in the "APN Settings" of this Troubleshooting guide.


3. Turn on 'Airplane mode' on your device, wait for a few seconds, and turn it off. This will force your eSIM to re-register on the network and most likely solve the connectivity issue.

If you're still having issues please open a support ticket from "Get Help" and our team will assist you further.
I'm getting the error message 'eSIM is not ready yet' when I try to activate my eSIM.
This error message means your eSIM is already installed on a device.

1. Please go to Device Settings -> Cellular/Mobile -> SIMs and check if you can see your Roamless eSIM.

2. If you see the Roamless eSIM on your device, this means it has already been downloaded. You don't need to repeat the activation process. You can proceed with 'eSIM & Device Settings'.

3. If you do not see the Roamless eSIM on your device, please open a  support ticket from "Get Help" and our team will assist you further.

Please note:
- If you're in a country that Roamless has coverage, please check the 'eSIM & Device Settings' section in this Troubleshooting guide to ensure your settings are configured correctly to start using data.
- If you're in a country where Roamless does not have coverage yet, no worries. Your eSIM will complete activation and start working when you land in a Roamless country. Just make sure to check your 'eSIM & Device Settings' to start using it for mobile data in your destination.
Does my device support eSIM? I don't see an 'add eSIM' option.
Please go to Device Settings -> Cellular/Mobile -> scroll down to SIMs. If you do not see the 'add eSIM' button, this means that your device does not support eSIMs (or that your carrier may have locked this feature)unfortunately.

You can still use your Roamless app and your account balance to make phone calls to 200+ destinations with rates starting from $0.01/min by using our in-app Calls feature. It works on any data connection including WiFi and your regular/local SIM; Roamless eSIM is not required.